Common questions

IS THE SITE RELIABLE?

Our website has SSL security, which is mandatory by law for all online stores as it encrypts all transactions carried out on the website, ensuring the confidentiality of all information. We work in partnership with MercadoPago, the largest online payment network in Brazil. We do not have access to your payment information, such as your credit card number, only MercadoPago, making your purchase 100% secure.

If you have any questions, please do not hesitate to contact: [email protected]

WHY DO PRODUCTS TAKE 7 TO 15 DAYS TO ARRIVE?

As soon as the purchase made enters our system, we deliver the model for our listeners to carry out the handmade manufacture of the pieces, only after this process do we dispatch the goods. Depending on the delivery method chosen, it may arrive earlier than the established deadline.

DO ALL PURCHASES COME WITH A TRACKING CODE?

Yup. We only work with trusted vendors who provide tracking code for your safety and comfort.

WHEN WILL I RECEIVE MY TRACKING CODE?

We will send you the tracking code directly to your email within 3 business days. If even after this period you have not received the tracking code, send us an email to: [email protected] INCLUDING your order number (something like #4321) and we will give you a position within 24 hours .

MY TRACKING CODE IS NOT SHOWING INFORMATION

Yes, on the way between source country and destination country, there are really no updates as there is no movement of the package. He will let you know as soon as he arrives in Brazil. Then it will notify you with each move, as we are used to with internal orders. Rest assured, your order is on its way.